Online Sales Policy

Online Sales Policy

By purchasing merchandise on our web site ( or physical store locations it is understood that we do not accept returns, issue exchanges or offer store credits.

All Sales are Final.


Privacy Policy


Your privacy is important to us. Under no circumstances will, it employees, affiliates or subsidiaries share your personal information with any third parties for the purpose of marketing or solicitation. Your personal information will be held in the strictest confidence and only used to process your online transaction that you place through our site.

Should you have any questions regarding our policies please contact us prior to making your purchase.

 We will contact you with regards to product availability within 24 hours of placing your order.  You can call us prior to placing your order to confirm that product is available if you prefer.  


In Stock: Ready to be Shipped


This means we have your product in stock and it is ready to be sent. “In stock ready to ship” products ordered before 9am EST will be shipped the same business day*. Orders placed after 9am EST will be shipped on the following business day.

There are no refunds, returns, or exchanges on any merchandise.

All merchandise is examined prior to shipping our facility to ensure it is free of defects.


Special Order: Will not ship until (date)


Products marked as “Special Order” will be specifically ordered from the manufacturer. Based on the latest

update from the designer, this item will be available to ship on the date provided. Please add shipping time of

your selected shipping method to the date stated to ensure the dress will arrive in time for your event.


Shipping Charges


 Free ground shipping is provided for orders over $200 within the Continental US for online orders only.  Shipping to Hawaii, Alaska, outlying islands, expedited shipping, and shipping out of the US is extra.  You will be notified of shipping charges prior to processing your order and approval will be obtained from you prior to charging your card.  


Sales Tax


North Carolina Residents will have 7.25% sales tax added to their order. 


Due to Ship: (date)


“Due to Ship” means we have already ordered this dress and are waiting for it to arrive. Based on our latest

update, we expect it to be ready to ship out to you on the date listed. Please add shipping time of your

selected shipping method to the date stated to ensure the dress will arrive in time for your event.


JOVANI Shipping Restrictions:


Per our agreement with JOVANI as an authorized retailer, we are not able to accept orders from or ship JOVANI dresses to the following countries: 
Angola • Australia • Austria • Bahrain • Brazil • Belgium • Canada • Denmark • Egypt • Finland • France • Germany • Ireland • Israel • Italy • Jordan • Kazakhstan • Kuwait • Lebanon • Libya • Mexico • Moldova • Netherlands • New Zealand • Norway • Turkey • Qatar • Russia • Saudi Arabia • Spain • Sweden • Switzerland • UAE • U.K. • Ukraine


SHERRI HILL Shipping Restrictions:


Per our agreement with Sherri  Hill as an authorized retailer, we are not able to accept orders from or ship SHERRI HILL dresses to the following countries: 

Russia • United Arab Emirates • Coatia • United Kingdom • Germany • Austria • Belgium • Bulgaria • Cyprus • Czech Republic • Denmark • Estonia • Finland • France • Greece • Hungary • Ireland • Italy • Latvia • Lithuania • Luxembourg • Malta • Netherlands • Poland • Portugal • Romania • Slovakia • Slovenia • Spain • Sweden • Turkey • Ukraine • Moldova • Belarus • Switzerland • Albaina • Kosovo • Kazakhstan •  Serbia • Montenegro • Bosnia & Herzegovina • Macedonia • Azerbejdzan • Norway • Lebanon 

All prices on our website are listed is US dollars.


So we may easily contact you about your order, please make sure to include your full phone number including the country code.


Please note that your packages may be subject to the customs fees and import duties of the country to which you have your order shipped and they are not included in our shipping charges.



If you are outside of the USA and Canada, you may contact us at 1-704-834-1248. We are located in the eastern time zone of the USA and our phone hours are currently

Mon: 10AM–6PM,

Tue - Wed: Closed,

Thur - Sat: 10AM–6PM, 

Sunday: 1–5PM

We are also available via email at